Ordering
Shipping, payment & returns
OuterDerm confirms orders on WhatsApp. The details below are what we can state clearly today — nothing here is invented to look more complete than it is.
How ordering works
- Choose Ask / Order on WhatsApp
Open a conversation with the product already named. There is no cart.
- OuterDerm checks suitability if needed
Share your skin type, concern, and what you already use. There is no pressure to order.
- Price, availability, and delivery are confirmed
You see the listed price here; OuterDerm confirms the amount, stock, and shipping before you pay.
- The order is finalized
Once you are comfortable, the order is confirmed on WhatsApp.
- You receive delivery details
Dispatch and tracking updates are shared in the same conversation.
Price, payment & delivery
- Listed prices
- Listed prices are current recommendations. OuterDerm confirms the amount on WhatsApp before you pay.
- Payment
- Cash on Delivery is available on current recommendations. Other prepaid methods are confirmed on WhatsApp if they apply to your order.
- Shipping
- Shipping cost is confirmed on WhatsApp before you pay.
- Delivery estimate
- Typically 3–7 working days in Pakistan. Ask for your city when you message.
- Available on order
- This item is sourced after confirmation rather than held in continuous local stock.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, message OuterDerm on WhatsApp with photos so we can look into it.
A broader unused-item return window is not published here yet. If you need to cancel before dispatch, ask in the same WhatsApp conversation.